Educational Technology Resource Center (ETRC)

The Educational Technology Resource Center (ETRC) supports the college curriculum and encourages effective learning by distributing and processing material to support all distance learning education. The ETRC staff provides learning materials and curriculum in a variety of formats, including video, audio, interactive laser disk, DVD and computer assisted programs. These services enhance or supplement Online/Blackboard courses. The center provides computer-based educational services to all Triton College students, faculty, community and staff. The ETRC is Triton's primary computer lab, with current technology and software.

The Educational Technology Resource Center (ETRC) offers testing for the Microsoft Office Specialist Certification (MOS) in the following applications: Microsoft Word, Excel, Access and PowerPoint. The Microsoft Certification Program recognizes individuals who have a certain level of mastery with Microsoft Office products and provides a framework for measuring end-user proficiency with Microsoft Office applications. There are three levels of MOS certification: Core, Expert and Master. Each of these levels indicates a depth of proficiency with Microsoft Office applications and can be attained by passing the appropriate Microsoft Office Specialist (MOS) certification exam. The test is available by signing up for course HUM-C08 through the Continuing Education Department; the cost for each test is $80.00 plus a registration fee of $5.00.

A current semester Triton College photo ID is required for equipment use.

General Information

  • Food and drink are not permitted in the ETRC.
  • Cell phone use is not permitted in the ETRC.


Online HELP Center
Click here to complete the online HELP form if you have questions about online courses.

ETRC Distance Learning Services

Online/Blackboard Courses
The ETRC is the student support center for all Online/Blackboard courses. Services include orientations, online tutorials, tutoring, e-mail, telephone, walk-in and online HELP form.

Click Here for more Online/Blackboard Course Information!

Bay Reservations
Faculty members may reserve a computer bay in the open lab by submitting their requests to Reginia Hughes at or call (708) 465-0300, Ext. 3366. Please include your name and contact information, course number, software needed for class, date of request, start and end time of class and number of students. Please make reservations early, as availability is on a first-come, first-served basis.

Software Requests
Faculty also can request installation of special textbook companion software or supplemental course-related software by contacting I.T. Services. However, please allow ample lead time for the technical staff to complete the installation process before you come in.

Tutors are available through the Academic Success Center.

For more information, please check the tutoring schedule posted at the Help Desk in the ETRC.

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ETRC Rules

Please observe the following:

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Contact Information & Hours

Location: Room A-100
Phone: (708) 456-0300, Ext. 3361 or 3039
Fax: (708) 583-3792

Reginia Hughes
ETRC Manager
Office: A-101
(708) 456-0300, Ext. 3366

Educational Technology Resource Center Hours

Summer Lab Hours (Monday, June 10 to Saturday, July 27, 2019)
Monday - Thursday: 8:00am - 8:00pm
Friday: 9:00am - 2:00pm
Saturday: 9:00am - 1:00pm
Sunday: Closed

NOTE: The Educational Technology Resource Center will be Closed on Wednesday July 4th, 2019 for the Independence Day Holiday

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